• Account Manager

    North Risk Partners, C.O. Brown Division
    Job Description
    Apply on our website at, https://northriskpartners.com/careers/
    (only applications submitted using the North Risk Partners careers page will be reviewed)

    SUMMARY
     
    This position is responsible for developing and maintaining relationships with commercial lines accounts. Account managers work independently to advise and service client accounts.
     

    PRIMARY RESPONSIBILITIES

    • Develop and maintain strong relationships with clients through advising and responding to all correspondence in a quick and accurate manner.
      • Includes answering questions regarding all lines of coverage, and assisting with plan and/or carrier changes, claims, and billing
    • Collaborate with risk advisors to determine and meet client goals.
    • Support risk advisors by exercising independent judgement and discretion to:
      • analyze markets for competitive pricing and develop insurance solutions for current clients,
      • analyze quotes from carriers for accuracy,
      • evaluate and prepare renewal comparisons and policy proposals,
      • present proposals as needed,
      • communicate and educate clients on policies as needed,
      • evaluate and process client requests to ensure appropriate coverage is met,
      • resolve inquiries on service problems, billing and claims to ensure client satisfaction, and
      • receive and process new business, renewals, and cancellations.
    • Schedule and participate in client meetings as necessary.
    • Develop and maintain positive and effective relationships with partner insurance carriers.
    • Promote value-added services available through North Risk Partners (i.e., professional consulting, webinars/seminars, communications, Zywave tools, and more).
    • Refer business across all departments (i.e., property and casualty, employee benefits, and personal lines).
    • Attend and actively participate in agency service training meetings.
    • Enter activity and other relevant information into the company’s software system(s) in accordance with company procedures.
    • Follow all federal and state regulations, and best practices for avoiding errors and omissions.
    • Continue professional development; pursue and maintain professional designations if applicable.
    • Travel as necessary for client meetings.

    SECONDARY RESPONSIBILITIES

     
    Perform miscellaneous projects and complete various tasks as requested by management.

     

    JOB SPECIFICATIONS

    Education, Experience and Certifications
    • High school degree or equivalent required
    • Bachelor’s degree preferred, but not required
    • Previous insurance experience
    • Ability to maintain property and casualty insurance license

    Knowledge, Skills and Abilities
    • Positive “can-do” attitude
    • A self-starter who regularly demonstrates  initiative
    • Effective oral and written communication skills
    • Strong attention to detail with excellent organizational skills
    • Demonstrates a strong understanding of the fundamentals of customer service
    • A working knowledge of standard technology, including core Microsoft Office products: Outlook, Excel, Word, PowerPoint
    • A team player who collaborates between departments and works well with his/her coworkers
    • A professional who demonstrates the ability to carry on a conversation with business owners and decision makers
    • Able to work independently with minimal supervision in a fast paced environment
    • A role model for North Risk Partners’ core values, mission and desired culture  
    Contact Information