• Help Desk Technician

    Treasure Island Resort & Casino
    Job Description
    SUMMARY:  Provide first level support to team members on a variety of computer-related issues. Responsible for a high level of guest service as described in your departments guest service standards. 

    ESSENTIAL DUTIES AND RESPONSIBILITIES
     Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
     Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
     Escalate issues as appropriate
     Provide end user support of hardware and software systems
     Maintain, review and update department documentation, problem and solution documentation and procedures and processes
     Maintain files for IT service requests
     Ensure proper protocols are followed for all submitted requests
     Track application and system documentation as well as training materials
     Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
     Effectively train end-users to maximize the use of their systems

    KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
    Knowledge and Certification
    Required:
     2-year degree in IT or related field or equivalent Help Desk experience

    Skills
    Required:
     Demonstrated skills using PC software tools, and PC hardware and software troubleshooting skills
     Strong computer skills including Microsoft operating systems, Windows applications and Help Desk issue tracking systems
     Accurate and detail-oriented
     Highly organized and ability to adapt quickly to changing priorities
     Excellent written, verbal and interpersonal communication skills
     Excellent problem solving skills
    Abilities
    Required:
     Ability to work fast and efficiently
     Ability to follow established dress code policies and practice good personal hygiene
     Ability to interact with guests, coworkers and management in a professional and courteous manner
     Ability to independently complete multiple tasks in a professional manner
     Ability to speak in a clear, concise and pleasant voice
    Contact Information