• Casino Host + Incentives

    Treasure Island Resort & Casino
    Job Description

    *Hire on Bonus*
    $1,500 hire on bonus is for new hires and rehires that are returning after 5 years or more. The bonus will be paid out in equal $500 portions after successfully completing 3 months, 6 months and 9 months of employment with Treasure Island Resort & Casino. 

    *Starting Salary*
    $46,800 Plus a lucrative quarterly incentives program

    SUMMARY:  Identify premium players and assist with developing recognition and reward programs to attract and retain these players and ensure frequent return visits.
    - Analyze new player data, identify player follow up and work assigned list (complete introductions, set-up player profiles, develop initial sales campaigns)
    - Floor prospect for players of extreme High-Value
    - Assist with sales goals and target developments
    - Organize, categorize and maintain all players in assigned book of business
    - Analyze player profiles for sales calls and expedite appropriate quota of sales calls
    - Fill assigned block of hotel rooms
    - Create VIP event invite lists based on sales goals and strategies and fill events via sales calls
    - Attend sales meetings and training sessions
    - Review and analyze sales and tracking reports
    - Review overdue trip report lists (significant decliners) for prompt action letters and sales calls
    - Call/mail list of assigned inactive High-Value players
    - Identify and greet in-house coded players
    - Prepare for and welcome incoming coded players (hotel rooms, VIP events, etc.)
    - Answers calls and handle player correspondence
    - Expedite player requests and reservations and fulfill player requests for comps
    - Accompany guests to amenity functions (dining, golf, etc.)
    - Perform customer recovery as needed, based on player value
    - Host VIP events, parties, etc.
    - Make retention calls to coded players (birthdays, special occasions, etc.).
    - Coordinate with internal business partners to retain players across High-Value player segments
    - Ensure player development floor office and casino floor are covered at all times

    - High School Diploma/GED or equivalent experience
    - One (1) year previous experience in casino marketing, player’s club or other comparable casino guest service position preferably as a Casino Host
    - High attention to detail and accuracy
    - High level organizational skills and ability to adapt quickly to changing priorities
    - Strong computer skills including working with spreadsheets
    - Excellent written, verbal and interpersonal communication skills 
    - Ability to read and write in English 
    - Proven to accurately type 35 wpm
    - Proficient at phone systems and computer applications
    - Maintain assigned percentage of active players across coded player group (Book of Business).
    - Ability to work fast and efficiently
    - Ability to retain large amounts of information regarding the property and its amenities
    - Ability to enthusiastically and professionally sell and/or promote relevant events and promotions
    Contact Information