SUMMARY: To provide leadership and direction to staff and oversee operations. Responsible for a high level of guest service as described in the departments guest service standards.
ESSENTIAL DUTIES AND RESPONSIBILITIES
? Follow established performance standards which define exceptional guest service
? Assist in developing policies, procedures and reports designed to achieve revenue and profit goals
? Hire, coach and develop staff and direct daily work activities and ensure conformance to standards
? Collaborate with and assist Director to develop annual budget, and maintain controls on financial operation for food departments
? Review and revise menus to reflect sales growth and seasonal trends while meeting established financial guidelines
? Complete all administrative paperwork in a thorough and timely manner
? Establish and exceed standards of food quality and cleanliness for front and back of house operations
KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES
Knowledge and Certification
Required:
? High School Diploma/GED or equivalent experience
? 4 year degree in Hospitality or related field; or 5 years management experience in a high-volume buffet; or equivalent combination of education and experience
Skills
Required:
? Accurate and detail-oriented
? Highly organized and ability to adapt quickly to changing priorities
? Excellent written, verbal and interpersonal communication skills
Preferred:
? Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP
Abilities
Required:
? Ability to work fast and efficiently
? Ability to follow established dress code policies and practice good personal hygiene
? Ability to serve both internal and external customers
? Ability to manage departmental budget and control labor and expenses
? Ability to maintain a professional demeanor
? Ability to manage projects in a timely and efficient manner
? Ability to speak in a clear, concise and pleasant voice
? Ability to develop and implement standard operating procedures
? Ability to complete multiple tasks under pressure
REQUIRED TRAINING
? Treasure Island guest service training
? TIPS training and certification
? Serve Safe Certification
? Bloodborne Pathogens training
? Effectively Handling Harassment training
? Any position-related training as determined by division director
PHYSICAL DEMANDS
? Must be able to walk and / or stand and sit for long periods throughout the day
? Must have a good sense of balance, and be able to bend and kneel and stoop occasionally
? Must be able to reach and twist routinely
? Must be able to push, pull and grasp objects occasionally
? Must have the ability to independently lift up to 25 pounds occasionally
? Must be able to perform repetitive hand and wrist motions
? Must have good eye hand coordination
WORKING ENVIRONMENT
? Office, restaurant, gaming floor and convention center environment including flashing lights, frequent loud noises and cigarette smoke
? Must be able to work in cramped, tight quarters
? Must be willing to work a flexible schedule including all shifts, weekends and holidays
? Occasionally must deal with angry or hostile individuals
? High volume direct public contact
DISCLAIMER AND CONDITIONS OF EMPLOYMENT
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel assigned to this position.
All Treasure Island Resort & Casino employees are responsible to ensure that their designated operations are in compliance with Treasure Island Resort & Casino policies, Tribal policies, State compact and Tribal gaming regulations.
Conditions of employment with Treasure Island Resort & Casino include possessing sensitivity to Native American culture, following all safety rules and regulations, passing a pre-employment drug test, a background investigation to obtain and maintain a gaming license and successfully completing a three-month introductory period. Team members should respect the privacy of guests and other team members and maintain confidentiality of business practices.
NOTE: A Resume is required for this job.
