• Call Center Supervisor

    Treasure Island Resort & Casino
    Job Description
    To oversee the call center area.  Responsible for a high level of guest service as described in your departments guest service standards.  

    ESSENTIAL DUTIES AND RESPONSIBILITIES
    - Hire, schedule, train, coach, and evaluate staff and conduct performance reviews
    - Direct daily work activities and inspect completed work for conformance to standards  
    - Assist in developing an annual budget 
    - Manage the day-to-day operations of the Call Center
    - Develop and implement high standards of telephone etiquette and professionalism 
    - Adhere to yield management principles and decisions
    - Assist staff with making reservations, accepting deposits and authorizing credit cards
    - Maintain knowledge and proficiency on operating Call Center software and hardware
    - Oversee Hotel Front Office in the absence of the Front Office Supervisor
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